Contact Centre

All-in-one cloud contact center software solution that grows with you.

Highly secure, scalable and easy-to-use cloud contact center software

Powerful, flexible, and reliable customer engagement solutions

Today's customers have more influence and higher expectations than ever before and your customer service organization is being tasked to respond. It's more than simply solving customers' problems or answering their questions. You need to:

  • Interact with customers in their preferred medium
  • Deliver a consistent experience
  • Be proactive and innovative with your service strategies

Here are the most inspired and useful features of the most versatile contact center software available today

Inbound

Skills-Based Routing Queue Callback Routing Flatten Peaks in Call Volume Real-Time Active Blending Repeat callers Data-Driven Routing Last Agent Routing Call Recording Collaborate in real time Multi-channel virtual queuing Advanced Voice Interaction (IVR) Easy & Powerful customization Drag-and-drop interface PCI-DSS compliant Mobile Live Connect Customer Satisfaction Surveys Award-Winning Agent Desktop Seamless CRM Integrations CTI Screen Pops Dashboards and Reports Real-time Monitoring Powerful Configuration Manager First-class Customer Service

Outbound

Dialing Speed at your fingertips Unmatched Performances Answering Machine Screening Time Zone & Do Not Call List PCI-DSS Compliant Robust Collaborative Dashboard Digital video monitoring and call recording Automated broadcast Award-Winning Agent Desktop CTI Screen Pops Seamless CRM Integrations List & Campaign Management Real-time Performance Reporting Call-back and Appointment Setting Configuration Manager Agent Occupancy Rate

Web

Adfruits Chat Web Callback Routing Chat On-Demand Proactive Chat Co-browsing Transfer chats Channel Pivoting Live video chat with e-shoppers Manage Chat preferences Discussion Mobile Chat Returning Visitors CRM knowledge base Geo Location Map Click-to-call Web Call Back Video Chat Targeted Offers Customer Feedback and Analytics Web Page Push Targeting Multi-website Results You Can See

Email

Email Management 100% web-based email management Auto-acknowledgement Intelligent auto-response Auto-suggested solutions Standard Response Library Agent response Intelligent routing according to business rules Escalation rules Single Integrated Knowledge Base Unified Customer Interaction Record First-touch Resolution

Mobile

Contextual Engagement Across Channels Visual IVR No Wait on Hold Proactive Service Notification Sentiment Feedback

Social

Selling on Twitter Broad Data Sources Agent Assistance Tools Rules Engine Social Media Monitoring Digital Marketing Agent Coaching & Performance Social Early Warning Social Customer Service Social Media Engagement Social Media Management Identify influencers Leverage facebook Social Media to Website Analytics & Reporting

& More

CRM Integration Omni channel Customer Feedback Knowledge Unified workspace Customize automation rules Train and evaluate agents Consolidated customer data Support Flexible Staffing Dashboards and Reports Visual Workflow Make intelligent business decisions Add notes and collaborate easily